Monument Removals Terms and Conditions
These Terms and Conditions set out the basis on which we provide monument removal services, including the lifting, dismantling, transportation, storage, disposal, and related handling of memorial structures and associated items. By making a booking, you agree to be bound by these terms, so please read them carefully before instructing us to proceed. References to monument removals, memorial removal services, and grave monument relocation in this document all refer to the services we supply under a contract with you.
These terms apply to all work we undertake unless we agree otherwise in writing. They are intended to provide clarity on the booking process, payment arrangements, cancellation rules, liability limits, waste handling obligations, and the legal framework governing the contract. Nothing in these terms affects any rights that cannot legally be excluded or limited under applicable consumer law. Where there is any inconsistency between these terms and a written quotation or specification we have issued, the written quotation or specification will prevail to the extent of the inconsistency.
In these terms, “you” means the customer, client, or person placing the booking, and “we”, “us”, or “our” means the service provider carrying out the monument removal work. The words “site” and “location” refer to the place where the monument, memorial, or related structure is situated. The phrase monument removal may include partial dismantling, full removal, temporary removal, reinstallation, or transfer of materials where requested and agreed. All services are provided subject to access, safety, and legal permission requirements.
We will only accept a booking once we have confirmed the relevant details, checked that the work is operationally possible, and issued written confirmation. A booking request does not itself create a binding agreement until confirmed by us. Before confirming, we may request photographs, measurements, proof of authority, site information, or any other details needed to assess the job. You must ensure all information provided is accurate, complete, and not misleading. If important information changes after booking, you must tell us promptly, as it may affect pricing, scheduling, method, or whether the job can proceed.
Where third-party permissions are required, including permissions from landowners, burial authorities, memorial authorities, cemetery managers, or other responsible bodies, you are responsible for obtaining them unless we have expressly agreed in writing to do so. If required approvals are not in place by the agreed date, we may suspend, reschedule, or cancel the service. We are entitled to rely on the information you supply and will not be responsible for delays, losses, or additional costs resulting from incorrect, incomplete, or late information supplied by you or by any third party acting on your behalf.
We reserve the right to refuse or withdraw a quotation, amend a quotation, or decline a booking if the work involves unsafe access, unsuitable ground conditions, hazardous materials, unstable structures, restricted permissions, or other issues that make completion impractical or unlawful. Any estimate or quotation given before a full inspection is an indication only and may be revised if the actual circumstances differ from those described. Final pricing may depend on access, labour time, plant or equipment needs, disposal charges, permits, and the condition of the monument.
Unless we agree otherwise, payment terms will be stated on the quotation or invoice. A deposit may be required to secure the booking, and the balance must be paid in full by the date specified. If payment is not made on time, we may charge interest and recover reasonable costs incurred in pursuing overdue sums, to the extent permitted by law. We may also pause work, withhold delivery or reinstallation, or cancel the booking if payment terms are breached. All prices are exclusive of any charges not expressly included in the quotation.
Where work is carried out over more than one visit or requires specialist subcontractors, additional costs may arise. These may include charges for traffic management, lifting equipment, temporary storage, disposal, difficult access, or delays caused by weather, site restrictions, or customer instructions. Any extra work not included in the original quotation must be authorised by you, and we may require payment in advance for any significant variation. If we reasonably conclude that continuing the work would materially increase risk or cost, we may stop work until the issue is resolved.
Invoices must be paid using the methods we make available from time to time. You are responsible for ensuring that any bank transfer, card payment, or other payment method is completed correctly. Payments are only treated as received once cleared funds are available to us. If a payment is reversed, disputed without valid grounds, or later found to have been made in error, you must repay the amount immediately. Nothing in these terms limits our right to recover sums due through lawful debt recovery action.
Subject to the cancellation rules below, if you wish to cancel a confirmed booking you must give us reasonable notice in writing. Cancellation charges may apply to cover administration, reserved labour, vehicle scheduling, equipment booking, and other costs already committed. If cancellation occurs after preparatory work has begun, or if we arrive on site and cannot proceed due to reasons within your control, you may be charged for wasted time, travel, and any other reasonable costs incurred. If the service has been substantially performed, cancellation may not remove your obligation to pay for the work already completed.
If you are a consumer and have entered into the contract away from our business premises or by an online or telephone process, you may have cancellation rights under consumer law unless an exemption applies. However, where the service is booked for a specific date and the consumer expressly requests work to start within the applicable cooling-off period, the statutory cancellation position may differ. We will provide any required information about such rights where relevant. For business customers, the cancellation terms in this document apply unless otherwise agreed in writing.
We may cancel or suspend a booking at any time if we reasonably believe there is a safety issue, a legal obstacle, a failure of access, non-payment, missing information, adverse weather conditions, or any other factor that makes performance impractical or unlawful. If we cancel because of our own operational reasons, we will use reasonable efforts to rearrange the service or refund any amount paid for work not carried out, but we will not be responsible for indirect losses. Delays caused by circumstances beyond our reasonable control are handled under the force majeure provisions below.
We will carry out the work with reasonable skill and care. However, monument removals often involve older, fragile, or previously repaired structures, and the condition of the item may not be fully visible until work begins. We are not responsible for pre-existing defects, hidden deterioration, structural weakness, subsidence, defective fixings, or damage caused by the age or condition of the monument. If we identify a risk of breakage or instability, we may stop, alter, or delay the work to reduce the likelihood of harm.
Our liability for loss or damage arising from our services is limited to losses that are foreseeable and directly caused by our breach of contract or negligence. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we will not be liable for loss of profit, loss of business, loss of goodwill, or indirect or consequential loss. Where liability is established, our total liability will not exceed the total amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law.
You must take reasonable steps to protect personal items, flowers, ornaments, or other belongings before work starts. Unless we have expressly agreed to handle such items, we accept no responsibility for their loss or damage. You are also responsible for ensuring that the site is safe, accessible, and free from concealed hazards so far as reasonably within your control. If we are instructed to move, store, or re-erect a monument, you accept that exact matching of colour, wear, patina, and appearance cannot always be guaranteed.
Where materials, rubble, fixings, packaging, or dismantled components are removed from site, they must be handled in accordance with applicable waste laws and environmental rules. We will manage waste responsibly and in line with the relevant legal requirements for transfer, transport, storage, reuse, recovery, and disposal. If items are classed as waste, they may only be removed by lawful means and delivered to authorised facilities or otherwise treated in compliance with waste regulations. We may ask you to confirm whether any material should be retained, reused, recycled, or disposed of.
You must tell us if any item may contain hazardous substances or special waste. This includes, without limitation, materials contaminated by chemicals, biological matter, asbestos, lead, or other regulated substances. We are not obliged to remove any hazardous or suspicious material unless we have agreed the exact method in advance and confirmed that it is lawful and safe to do so. If hazardous waste is discovered unexpectedly, we may suspend the work and seek further instructions. Any additional compliance measures, specialist handling, or third-party disposal costs may be charged to you where permitted.
Title to waste transferred to us for disposal, where legally possible, passes to us once we have accepted it as waste within the scope of the service. However, if any item is subject to separate legal control, heritage restriction, or ownership dispute, title may not pass until the issue is resolved. You warrant that you have the right to instruct us to remove the relevant monument or materials and that doing so does not breach any rights, restrictions, or lawful interests of another person. You remain responsible for the lawfulness of the instruction you give us.
We are not responsible for delays or failure to perform our obligations where caused by events beyond our reasonable control, including severe weather, accident, fire, industrial action, transport disruption, equipment failure, epidemic or pandemic restrictions, supply shortages, or changes in law. In such circumstances we may extend the timetable, reschedule the service, or cancel the affected portion of the contract without liability for indirect loss. We will take reasonable steps to minimise disruption and, where possible, agree an alternative date with you.
If we provide any date, time, or completion estimate, this is an estimate only unless we specifically state that time is of the essence. While we aim to attend on the agreed day, site conditions, access issues, previous overruns, and external restrictions can affect scheduling. If a delay occurs for reasons outside our control, you agree that this will not amount to a breach of contract. If your actions or inactions cause delay, we may charge for waiting time, additional attendance, or remobilisation as reasonably necessary.
We may use subcontractors or suitably qualified third parties to perform part or all of the service. Where we do so, we remain responsible for the work they perform on our behalf, subject to these terms. You may not assign, transfer, or novate your rights or obligations under the contract without our prior written consent. We may assign or transfer our rights where lawful and on reasonable notice, provided this does not reduce your rights under the contract.
If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the rest will continue in full force. No failure or delay by us in exercising a right or remedy will operate as a waiver of that right or remedy. Any waiver must be in writing. These terms, together with the quotation, confirmation, and any agreed written variation, form the entire agreement between the parties concerning the monument removal services.
Nothing in this agreement creates a partnership, joint venture, or employment relationship between us and you. Any notices under these terms must be given in writing and sent by a method that provides reasonable evidence of delivery. We may amend these terms from time to time, but the version that applies to your booking will be the version in force when the contract was formed, unless a change is required by law or expressly agreed by both parties. Any variation must be confirmed in writing to be effective.
This contract is governed by the laws of England and Wales. If you are based elsewhere in the United Kingdom, the legal rules that apply may vary depending on the circumstances, but the governing law of the contract remains as stated here unless a mandatory law provides otherwise. Any dispute arising out of or in connection with these terms, the quotation, or the services provided shall be subject to the jurisdiction of the courts with authority under the applicable law. By proceeding with a booking, you confirm that you have read, understood, and accepted these monument removal terms and conditions.